IT Maintenance, Service Levels Agreement(SLA)

155,00 kr exkl. moms

Medlemspris: 105,00 kr exkl. moms

The Appendix may be used when the supplier has undertaken certain service levels for maintenance services, as reaction time and helpdesk. It is intended to be used with IT Maintenance. – Note this is a translation directly from the Swedish version, which is made for the Swedish market.

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Artikelnr: T-030-P Kategorier: , Etiketter: , ,

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Definitions
Agreed Response time
Agreed level of service for Helpdesk
Reporting of faults
Classification of faults
Measurement
Follow-up
Price reductions in event of failure to reach agreed level of service