IT operations Service Level Agreement SLA

155,00 kr exkl. moms

Medlemspris: 105,00 kr exkl. moms

The Appendix may be used when the supplier has undertaken service levels as to availability and helpdesk for operational services. It is intended to be used with IT Infrastructure Services.

– Note this is a translation directly from the Swedish version, which is made for the Swedish market.

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Artikelnr: T-031-P Kategorier: , Etikett:

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Definitions
Agreed Availability
Agreed level of service for Helpdesk
Downtime for which the supplier is not responsible
Reporting of downtime
Measurement
Follow-up
Price reductions in event of failure to reach agreed level of service.