Cloud Services, Service Level Agreement (SLA)

155,00 kr exkl. moms

Medlemspris: 105,00 kr exkl. moms

The Appendix may be used when the supplier has undertaken service levels as to availability and helpdesk for the Cloud Service. It is intended to be used together with Cloud Services.

– Note this is a translation directly from the Swedish version, which is made for the Swedish market.

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Artikelnr: T-029-P Kategorier: , Etikett:

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Definitions
Agreed Availability
Agreed levels of service for Helpdesk
Downtime for which the supplier is not responsible
Reporting of downtime
Measurement
Follow-up
Price reductions in event of failure to reach agreed level of service